Discreet packaging
You can shop with confidence, knowing that we take your privacy seriously and that the packaging will reveal nothing about the contents.
Shipping Origin
We proudly operate multiple warehouses around the globe, including locations in Germany (Salzburg), and the USA (Florida and Minnesota).
Delivery Options and Starting Costs
Orders with subtotal over $200 qualify for a free standard (4-7 Business Day) shipping.
We also offer Expedited (3-6 Business Day) delivery for $39.99.
All shipments are handled by UPS, FedEx, or DHL with tracking number.
Customs and Import Charges
Import charges, if applicable, are not included in our shipping fees.
Any customs duties or fees must be paid directly to the carrier or local customs office by the customer.
Brandicap.com cannot provide refunds for import-related charges.
Returns Policy
We offer a 12-day return policy counting from the day you receive your parcel. To ensure a smooth return process, please keep these guidelines in mind:
Ship the return back within 12 days of receiving your order, and make sure to use a shipping method with an active tracking number.
Please send your return using UPS, FedEx, or DHL. Unfortunately, we cannot accept returns sent via regular postal services, and such returns will be declined.
To initiate a return, simply submit a return request via Contact Us page, add such details as full name, emails used in the order, phone number, and order number.
In case a damaged or wrong product was delivered, the end-customer is required to submit a return request via Contact Us form, and attach photos clearly showing the tag, the item itself, and its defect within 12 days after delivery. We will send a return label and refund the order once received back.
You should expect to receive your refund within 18 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (1), and the time it takes your bank to process our refund request (5 to 10 business days).